📦 Packaging & Delivery Information

Packaging Statement

Your privacy is important to us. We label the product on the package only as “anime figures” or “anime toys”.

All orders are packed in plain brown cartons without patterns, product images, or other identifying markings. This helps provide a discreet and private delivery experience.

📋 Delivery Guide

🚚 1. Logistics & Shipping Services

We use different shipping methods based on the destination so that each order can follow the most suitable delivery route.

For European destinations, we use dedicated European shipping routes. The estimated transportation time is approximately 15 days.

For all other destinations that we ship to, we use UPS Express. The estimated transportation time is approximately 3–7 days.

Our delivery network also works with professional logistics providers such as UPS, DPD, DHL, and other carriers.

GKDOLL covers the standard shipping cost for orders shipped to supported destinations.

Customer Shipping Responsibilities

Customers are responsible for providing complete and accurate shipping information and for cooperating with reasonable delivery requirements.

Please make sure your shipping address, recipient name, telephone number, and other delivery information are correct before placing your order.

If you notice an error in your shipping information, please contact GKDOLL as soon as possible.

📍 2. Logistics Tracking

After your order has been shipped, you can check the latest delivery information through our Shipment Tracking page.

You can track your shipment using either:

✦ Your Order Number and the email address used for your order

✦ The Tracking Number provided in your shipping confirmation email

If you are unable to find the latest tracking information or need assistance with your shipment, please contact us at info@gkdoll.com, and we will help you check the latest delivery status.

For orders using dedicated European shipping routes, tracking information may update less frequently during the international transportation stage.

Please do not worry. This is a normal part of the European dedicated shipping process.

Before the package reaches the destination country and begins customs clearance, detailed tracking updates may be limited.

Once customs clearance is completed, tracking information will resume updating and synchronize with the relevant logistics platforms.

⏱️ 3. Delivery & Transportation Time

We ship orders within 3 working days after receiving the order.

The delivery times below refer to the estimated transportation time after the order has been shipped.

European Destinations

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

🌍 4. Shipping Country / Region Restrictions

⚠️ We currently do not ship to:

Algeria, Azores Islands, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Madeira Islands, Morocco, Oman, Palestine, Qatar, Russia, Saudi Arabia, Syria, Tunisia, Turkey, United Arab Emirates, Yemen, Cyprus, and countries or regions affected by armed conflicts.

🌎 5. Important Notice for Shipments to South American Countries

Due to different customs policies and import procedures in South American countries, shipments may require additional customs review, documentation checks, or processing after arriving in the destination country.

Customs procedures and processing times are determined by local authorities and may vary depending on the destination and the circumstances of each shipment. As a result, the exact customs-clearance time cannot always be predicted in advance.

GKDOLL covers the standard shipping cost for orders shipped to supported destinations.

Customers should provide complete and accurate recipient information and cooperate with reasonable delivery or customs-clearance requirements when necessary.

If tracking information pauses during customs processing or you need assistance checking the latest delivery status, please contact us at info@gkdoll.com. We will help you check the available logistics information and follow the shipment status.

📄 Shipping Policy Terms

This Packaging & Delivery Information forms part of the GKDOLL Terms of Service and applies to shipping, delivery, tracking, transportation times, and destination restrictions.